7-Day Replacement & Return Policy
Last updated: October 2026 • Simple, transparent resolution for all Fylter customers.
We want you to be genuinely delighted with every product you discover on Fylter. If your product arrives defective, physically damaged, or fails to function as advertised, we will replace it free of charge within 7 days of delivery.
1. Eligibility for Replacement
To qualify for a 7-day hassle-free replacement:
- The item must be in its original packaging with all included accessories, filter cartridges, and power cables.
- A claim must be initiated on WhatsApp or Instagram within 7 calendar days of confirmed carrier delivery.
- Provide a clear photo or short video clip demonstrating the defect or physical damage.
2. How to Request a Replacement
You do not need to fill out complex RMA forms. Simply message our support team on WhatsApp at +91 9747378958 with your order details and photos of the item. We will arrange a reverse pickup or expedite a replacement unit to your doorstep immediately.
3. Non-Returnable Items
Due to sanitary and personal hygiene regulations, filter cartridges or consumable elements that have already been immersed in water or used for personal consumption cannot be returned unless verified as defective upon initial unboxing.
4. Refunds
If a replacement cannot be provided due to out-of-stock inventory, a 100% full refund will be processed back to your original payment account (UPI or bank account) within 24 to 48 hours of verification.
Damaged Product Refund Policy
We want you to be happy with every order. If your product arrives damaged, you may be eligible for a refund, provided you follow the requirement below.
Unboxing video is required
To claim a refund for a damaged product, you must have recorded a continuous video of the package being opened. The video must:
- Start before you open the package, with the sealed parcel and its shipping label visible
- Continue without cuts or pauses until the product is fully unpacked
- Clearly show the damage to the product
Refund requests for damaged items without a valid unboxing video cannot be accepted. We recommend recording the video every time you open a delivery so that you are covered.